All artistic services are non-refundable once completed. If you have any concerns, please contact me within two weeks of your appointment so adjustments can be discussed. Clear communication is essential. This policy helps protect and honor the time, skill, and care invested in your service.

A 60% non-refundable deposit is due for all NEW CLIENT bookings. Return clients will have a lower deposit requirement of 50%.

The deposit is applied to the total cost of your service and is not an additional fee.

Any payment made at the time of booking serves as the required nonrefundable deposit. Clients may choose to pay only the required deposit or prepay the full service amount. Regardless of the amount paid, the payment made at booking is nonrefundable.

This ensures that your slot is reserved and assists with effective scheduling.

If you have never received a service from me before, please book a New Client Service. All New Client appointments are scheduled for two hours, regardless of your previous experience with another curly hair specialist or any curly hair education you may have received.

Returning Client Services are reserved for guests whom I have personally serviced within the past 12 months.

Appointments booked under the wrong service category may be subject to rescheduling or cancellation, regardless of any deposit or payment already made. To ensure adequate time is reserved for your appointment, please book honestly and select the service that accurately reflects your client status.

Appointments should be cancelled at least 48 hours in advance. If you are feeling unwell, please inform me 24 hours before so we can reschedule. As a one-time courtesy, your deposit can be applied to a future booking.

Appointments canceled outside of the required notice window will be charged fully for the scheduled service value.

There is a 10-minute grace period. After 10 minutes, a $20 fee applies. After 15 minutes, the appointment is cancelled and must be rescheduled. Late arrivals impact the schedule.

Appointments are intentionally reserved and prepared for in advance. No-shows reflect a lack of respect for this time.

A maximum of two reschedules is permitted per appointment.
After the second reschedule, the initial deposit will be forfeited, and a new appointment with a new deposit will be required.

Due to limited space, I ask that there are no additional guests at your appointment. Exceptions are made for a parent accompanying their child who is being serviced.

To help your appointment run smoothly, please review the FAQ section for details on services, preparation, and studio policies before booking.